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Terms & Policies

Privacy Policy

This Privacy Policy explains how Saleem Telemedicine W.L.L. (“Saleem,” “we,” or “us”) collects, uses, shares, and protects your personal data when you use www.tellsaleem.com (the “Site”).

Saleem is registered in Bahrain under CR No. 141800-1 and licensed by the NHRA and Ministry of Industry & Commerce.

1. Data We Collect

  • Identity Data (name, DOB, ID, medical license, etc.).

  • Health Data (medical history, consultations, appointment notes).

  • Contact Data (email, phone, billing address).

  • Financial Data (payment details).

  • Technical & Usage Data (IP, device, browser, login, usage patterns).

  • Profile Data (account details, preferences, feedback).

  • Marketing Data (preferences and communications).

2. How We Collect Data

  • Directly from you (registration, booking, uploads, payments, support).

  • Automatically (cookies, analytics, logs).

  • From third parties (payment processors, regulators).

3. Purpose of Processing

  • Manage accounts and bookings.

  • Process payments and issue refunds.

  • Facilitate telemedicine consultations.

  • Comply with Bahrain law and NHRA rules.

  • Communicate changes, updates, and marketing (if you consent).

4. Sharing of Data

  • Licensed doctors and hospitals you book.

  • Service providers (payments, hosting, analytics, ads).

  • Regulators and courts when required by law.

5. Data Security

We use AES-256/AES-128 encryption and secure hosting. No system is fully secure — safeguard your login credentials.

6. Data Retention

  • Health data: 5 years, with summary retained after.

  • Appointment recordings: minimum 1 year.

  • Other data: as required by law.

7. Your Rights

  • Access, correct, or delete your data.

  • Withdraw consent anytime.

  • Object to marketing.

  • File a complaint with the Bahrain PDPA authority.

8. Cookies & Tracking

We use cookies and similar tools to improve our Site. Third-party providers may include:

  • Google Analytics – analytics.

  • Mixpanel – analytics.

  • Mouseflow – session recording & heatmaps.

  • Meta Pixel – marketing/retargeting.

  • Google Ads & TikTok Ads – advertising.

  • Microsoft Ads – advertising.

  • Tap Payments – secure payment processing.

You may disable cookies in your browser, but some features may not work.

9. International Transfers

We may transfer data outside Bahrain, subject to Bahrain’s PDPL and regulator approvals if required.

10. Exercising Your Data Rights

  • Request a copy of the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your data, subject to legal retention requirements.

  • Restrict or object to the processing of your data.

  • Withdraw your consent to processing where consent is the legal basis.

All requests should be submitted in writing to:

We may request additional information to verify your identity before processing your request. We will respond in accordance with timelines set out under Bahraini law.

11. Contact