Medipol Hospital | Saleem

My experience with Medipol was extremely disappointing and far below the standards one would expect from a hospital that promotes itself as an international medical destination. The problems started even before I arrived in Turkey. My surgery was originally scheduled for a specific date, but the hospital later changed it after I had already purchased my flight tickets. Because of this change, I had to modify the flights for both myself and my companion, which cost me €266 in additional airline fees. While the hospital acknowledged the inconvenience and reduced the procedure price by €200, the situation was still caused by their scheduling change. Unfortunately, the payment situation made things even worse. After everything was finished, I ended up paying around 10% more because of the exchange rate applied when paying by card. No one informed me in advance that paying by card would result in such a significant increase or that it would be much better to bring cash and pay in local currency to avoid these extra charges. If I had been properly informed, I would have exchanged euros into Turkish lira in my own country and paid in cash. Because of this lack of transparency, the final cost of my procedure ended up being around €400 higher than the price originally agreed. The organization during my stay was also very poor. Airport transfers were never on time — every transfer from the airport to the hotel was delayed by more than an hour. After a long international trip, patients should not be left waiting like this without proper communication. The same lack of coordination continued at the hospital. I had a scheduled appointment for washing at 13:00, yet after arriving we were left waiting for about 30 minutes before anyone called us. Eventually we were simply told to “go for a walk because it might take time,” which is not how patients with scheduled medical appointments should be treated. Communication throughout the entire process was extremely difficult. Many staff members, including drivers and reception staff, did not speak English. For a hospital that actively attracts international patients, this is very surprising and unprofessional. There was also confusion about the aftercare products that were supposed to be included. According to the offer I received, post-procedure care products were part of the package. However, when it was time for the first wash, no one had provided the shampoo or foam that were required. I had to raise the issue myself before anything was addressed. Overall, the biggest problem was the clear lack of organization and internal communication. Different staff members seemed unaware of schedules, procedures, and what had been promised to the patient. The entire experience felt chaotic and unnecessarily stressful. Traveling to another country for a medical procedure requires trust in the hospital’s professionalism, transparency, and organization. Unfortunately, my experience did not reflect those expectations. I sincerely hope the medical result of the procedure will be successful, because the overall patient experience was frustrating, poorly organized, and far below what a hospital of this size claims to provide.

I recently admitted under the care of dr EREN toplutas // neurologist // not oriented , febrile and viral encephalitis I received the best possible care , recommend him for everyone , and would like to thank his team as well . Best wishes and thank you again ——— The negative point was the hospital overpriced